Time-based routing on 0845 numbers
The 0800 numbers allow you to receive calls at your own will. The time-based routing, also known as Time of Day (TOD) routing, gives you the leverage to set timings for your incoming calls. The TOD routing automatically forwards the call to voicemail if the call goes unattended after number of rings. Thus, giving you the option to stay in touch even you are unable to attend the call.
The TOD routing service allows businesses to route calls at specific periods of the day and/or specific days of the week. The 0845 that have Time of Day services activated, can manage the incoming calls with more proficiency. The TOD is synchronized with the IVR service that diverts the calls in an automated manner. The TOD allows you to divert calls to one destination during the day and a different one in the evening and throughout weekends. Similarly, the 0845 number also allows you to set your opening hours and deal according to callers such as daytime call, weekend call, after-office calls, etc.
Based on the Time of the Day routing, the 0845 number also has provided other intelligent related services known as static routing.
Day of Week/Year Routing
This is useful for offices that don’t operate 24/7. Some office may be closed for weekends or holidays, yet they still have to stay in touch with their customers. For them such a routing is of very effective use.
Location-based Routing
0845 traffic may also be routed depending upon the location of the caller.
Percentage Allocation Routing
This is useful for company having multiple branches using the same 0800 uk numbers. Depending upon the traffic flow, a percentage or quota is assigned to each branch.